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IELTS Listening

Time: Approximately 09 minutes


  • Answer all the questions.
  • You can change your answers at any time during the test.


  • There are 10 questions in this test.
  • Each question carries one mark.
  • There are four parts to the test.
  • Please note you will only hear each part once in your actual test. However for familiarisation and practice purposes, this familiarisation test will allow you to listen to each recording multiple times.
  • For each part of the test there will be time for you to look through the questions and time for you to check your answers.

Do not click 'Start test' until you are told to do so.

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IELTS Listening Part 4

Questions 31-40

Complete the notes below. Write NO MORE THAN TWO WORD ONLY for each answer.

A Chain Store in the UK

  • Initial expansion

    - The company expanded by opening more
    to increase market share in England.
  • - They could raise capital by reducing the number of branches in southern
  • Consultation

    - They closed the
    of the convenience stores in Oxford.
  • - Over 200 staff had to be transferred and
  • - A new brand image was established to focus on selling
  • The future way

    - A
    was assigned to hold each discussion.
  • - Retail stores should be flexible in making
  • - Changes should be introduced in
    so that the staff can become accustomed to the new rules.
  • Conclusion

    - Be open-minded about the
    for expansion they choose.
  • - Companies have saved costs by changing the structure of the
    of department stores.


Question Your Answer Correct Answer
31 petrol stations
32 Scotland
33 head office
34 retrained
35 fresh food
36 manager
37 profits
38 stages
39 strategies
40 organisation