IELTS Quảng Bình
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IELTS Quảng Bình
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IELTS Quảng Bình
Time: Approximately 07 minutes
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Complete the notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER in each gap.
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A Research on Health Club Customer - IELTS Listening Part 1 Transcript
Man: Oh, excuse me, I wonder if you’d have the time to take part in some market research?
Woman: Umm ... What’s it about?
Man: About this club and your experiences and opinions about being a member. It’ll take less than five minutes.
Woman: Oh ... OK then ... as long as it’s quick.
Man: Can I start by taking your name?
Woman: It’s Selina Thompson.
Man: Is that T-H-O-M-P-S-O-N?
Man: Great, thanks ... And what do you do for a living?
Woman: Well, I’m an accountant but I’m between jobs at the moment. [Q-1]
Man: I understand, but that’s the job I’ll put down on the form. And would you mind my asking which age group you fall into? Below thirty, thirty-one to fifty and above.
Woman: Over fifty ... I think we can safely say.[Q-2]
Man: Great, thanks. And which type of membership do you have?
Woman: Sorry, I’m not sure what you mean? Do you mean how long ... ?
Man: No, is it a single person membership ... ?
Woman: Oh right ... no, it’s a family membership.[Q-3]
Man: Thanks and how long have you been a member?
Woman: Oh ... let me see ... I was certainly here five years ago ... and it was probably two to three years more than that ...
Man: Shall I put down eight?
Woman: I remember now ... it’s nine ... definitely ... sorry.[Q-4]
Man: No problem ... I’ve got that. And the last question in this first part is, what brought you to the club?
Woman: Sorry ... ?
Man: How did you find out about the club? Did you see any ads?
Woman: Well, I did actually but I have to say I wasn’t really attracted to the club because of that. It was through word of mouth.
Man: So you were recommended by a friend?
Woman: Actually my doctor ... I’d been suffering from high blood pressure and he said the club was very supportive of people with that condition, so I signed up.[Q-5]
Man: Great ... thanks.
Man: Now for the second part of the form I want to ask a bit more about your experience of the club.
Man: How often would you say you use the club ... ?
Woman: It varies enormously depending on how busy I am.
Man: Of course ... but on average ... per month?
Woman: I’d say it averages out at twice a week.
Man: OK, so eight on average.
Woman: Yeah. And four of those are aqua-aerobics classes.
Man: That leads me to the next question ... would you say the swimming pool is the facility you make most use of?[Q-6]
Woman: Fair to say that ... yeah.
Man: Right, thanks ... And are there any facilities you don’t use?
Woman: One area I realise I’ve never used is the tennis courts ... and there’s one simple reason for that ...
Man: You don’t play tennis?
Woman: Actually, I’m not bad at it ... it’s that I’m not happy having to pay extra ... for that privilege.[Q-7]
Man: I’ve made a note of that ... thanks. Now in the last section are there any suggestions or recommendations you have for improvements to the club?
Woman: Only about health and fitness?
Man: Anything at all ...
Woman: Well, I’d like to see more social events ... it isn’t just a question of getting together for games or classes but other things, you know.[Q-8]
Man: Yes, sure.
Woman: And another thing that I was thinking when I had my yoga class in the gym last night - we were all sweltering in the heat - was that I think they should put in ... you know ...
Man: Air conditioning.[Q-9]
Woman: That’s exactly what I mean. The rooms are really light and well designed but they do need proper installations.
Man: Sure ... well I’ve made a note of that ...
Man: ... so is there anything else you’d like to suggest ... about quality of service, for example?
Woman: Oh, everyone’s very nice here ... they couldn’t be more friendly and helpful ... oh but I tell you what ... it’s a shame the restaurant isn’t open in the evening on Saturday ... and Sunday as well for that matter.[Q-10]
Man: So ... the club should ...
Woman: ... open it later on those days.
Man: OK . well thank you very much, that’s all the questions .